Vast reduction of waste and inefficiency. Software enables hospices to drastically reduce paper usage, while benefiting from the efficiencies of automation and streamlined access to hospice brokers critical information. Maintaining up-to-date records is simplified, as is the process of making sure the organization adheres to compliance standards. Meanwhile, with less time spent on administrative procedures, staff are liberated to dedicate more time to patient care, thus boosting morale.
Improved reporting. The reporting and analytics tools included in software collect information from patient forms and display key performance metrics in accessible dashboards. This gives managers fast insight into standards of care in their organization, as well as into questions related to business performance. Meanwhile, reports that once took a long time to prepare manually can now be generated quickly and efficiently—with a reduced likelihood of human error.
Greater security. Hospice software is usually more secure than paper records for storing sensitive patient information. Paper-based documentation may get stolen or misplaced. On the other hand, software provides layers of security that prevent breaches of patient data, such as encryption and role based access control.
Industry Trends
Customer relationship automation. Some hospice agencies are seeking a solution to help them scale their operations in addition to managing their day-to-day clinical and financial workflows. This is why vendors are starting to introduce customer relationship management (CRM) tools as stand-alone, add-on or integrated applications. These help agencies manage contacts and identify the top referring health care providers in a client’s market so valuable referral sources can be targeted for outreach.
Mobile integration. It’s very important for care takers to make patients feel as comfortable as possible, but it can be difficult to do so when they’re typing in health information on a desktop computer. For this reason, vendors are enabling their software to integrate with mobile devices, such as tablets and smartphones. These devices are less obtrusive, allowing staff to have more face time with patients while still fulfilling documentation requirements.
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